FAQs — We’ve Got You Covered

Got a question? You’re not alone. Here are some of the most common things we get asked — so you can spend less time wondering, and more time running.

How do I know what size running vest to get?

  • Choose XS/S if you prefer a close, supportive fit or wear AU sizes 6–10
  • Choose M/L for a comfortable fit with more room or wear AU sizes 12–16

Is the She’s Protected: Safety Alarm rechargeable?

Yes. The She’s Protected Safety Alarm comes with a USB-C charging cable and features ultra-low power consumption for long-lasting protection between charges.

How do I connect the She’s Protected: Safety Alarm to my iPhone?

Open the Find My app, tap Items → Add Item → Other Supported Item, then press and hold the alarm’s pairing button until you hear a tone or see the light flash. Follow the prompts to name and link it to your Apple ID. You’ll then be able to track it, play a sound, or set separation alerts directly from your iPhone.

Can I wash my running vest?

Yes. We recommend hand-washing in cold water and air drying to maintain the vest’s reflective technology, fabric quality, and shape.

Do you offer free shipping?

Yes — shipping is free for all orders over $200. For orders under $200, a flat shipping rate of $14.95 applies.

What’s your return policy?

We offer a 30-Day Unstoppable Guarantee. If you’re not completely satisfied with your gear, return it within 30 days of delivery for a refund or exchange.

Do you ship internationally?

Not at the moment — we currently ship within Australia only.

Still need a hand?

If you didn’t find the answer you were looking for, no worries — we’ve got you.
Reach out to our team anytime via our Contact Us page and we’ll be right with you. Whether it’s a sizing question, product detail, or anything in between — we’re here to help you feel confident and supported every step of the way.

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